We have a 30-day return policy, which means you may request a return within 30 days of receiving your item.

Returns must meet the following conditions: your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You are also required to provide a receipt or proof of purchase.

To initiate a return, you may contact us at loveden666@outlook.com. Please note that returned items must be shipped to the following address: Ella_Loveden, 11331 Indian Trail, Dallas, TX 75229, USA. Phone: 4695167883.

If we approve your return, we will send you a return shipping label along with instructions on how and where to send your package. We do not accept items that are returned without a prior return request.

If you have any questions regarding returns, you may contact us at loveden666@outlook.com at any time.

Please inspect your order upon delivery. If an item is defective, damaged, or the wrong product was sent, contact us immediately so we can evaluate the issue and rectify it promptly.

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gaseous products. If you have questions or concerns about a specific item, please contact us.

We regret that we do not accept returns of promotional items or gift cards.

The fastest way to ensure you get the item you need is to request a return for the original product and place a separate order for the new item once your return is approved.

Notwithstanding the above provisions, if the item is shipped to the European Union, you have the right to cancel your order or return the item within 14 days for any reason without providing an explanation. As stated above, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You are also required to provide a receipt or proof of purchase.

We will notify you once we have received and inspected your returned item, advising you whether your refund has been approved. If approved, your refund will be processed and credited back to your original payment method within 10 business days. Please note that your bank or credit card company may also take some time to process and post the refund to your account.

If you have not received your refund within 15 business days of us approving your return, please contact us at loveden666@outlook.com.