物流政策
Logistics Related
1. What is the shipping time?
- Regular Products: Shipped within 48 hours after payment (delayed on holidays). Domestic orders are shipped via SF Express/JD Logistics by default, and cross-border orders via DHL/FedEx;
- Customized Products: Shipped according to the customization cycle (3-5 days for engraving, 7-15 days for style customization). Our customer service will inform you of the specific shipping time in advance;
- Pre-order Products: The estimated shipping time is marked on the product detail page. Products will be shipped sequentially as marked. Pre-order orders cannot be canceled after placement.
2. How long does delivery take?
- Domestic Orders: 1-2 days for first-tier cities, 2-3 days for second and third-tier cities, and 3-5 days for remote areas;
- Cross-border Orders: 3-7 days for Europe and America, 2-5 days for neighboring Asian countries, and 7-15 days for other regions. The actual delivery time is subject to customs clearance speed. Customs clearance delays are force majeure, and we will assist in tracking the logistics progress.
3. What if the product is damaged or lost during transportation?
All products are strictly packaged (shockproof, anti-fall, moisture-proof) before shipment and covered by transportation insurance: ① Damaged during transportation: Contact customer service within 48 hours of receipt, provide the order number, photos of the damaged product and the express waybill. We will send a free replacement of the same product or issue a full refund; ② Lost during transportation: After verification by the logistics provider, we will give priority to sending a replacement. If replacement is not available, a full refund will be issued, with no cost borne by the customer.