Select your desired jewelry, confirm key details (material, specifications, size such as ring size), then click "Add to Cart";
Go to your cart to verify product information, then click "Proceed to Checkout";
Fill in your accurate delivery address and contact information;
Select a payment method and complete payment. Your order is successfully placed once payment is confirmed.

• If the order status is "Pending Shipment": Contact online customer service immediately to request modifications (product specifications or delivery address), and our team will assist with the process;

If the order status is "Shipped": Modifications are no longer possible. We recommend tracking logistics updates and coordinating with the local courier promptly.

1. Pending Shipment Orders:

◦ Cancel directly via "My Orders" in your personal account, or contact customer service for assistance;

1. Shipped Orders:

◦ Direct cancellation is not supported. You may apply for return and refund once the package is received.

Refunds will be returned to your original payment account within 1–3 business days after order cancellation is approved. The exact arrival time depends on the processing speed of your bank/payment platform.

• Supported payment methods: Credit Cards (Visa/MasterCard), PayPal, Apple Pay, and Local Payment Methods;

• Security guarantee: All payment processes use encryption technology to protect transaction security. Your payment information will not be disclosed—feel free to pay with confidence.

There may be a 5–10 minute system synchronization delay after payment—please wait patiently. If no order appears after 30 minutes:

• Keep your payment proof (order number, payment screenshot);

• Contact customer service for verification. We will resolve the issue as soon as possible.

There may be a 5–10 minute system synchronization delay after payment—please wait patiently. If no order appears after 30 minutes:

• Keep your payment proof (order number, payment screenshot);

Contact customer service for verification. We will resolve the issue as soon as possible.

1. Shipping Time:

◦ In-stock jewelry: Shipped within 24–48 hours after ordering;

◦ Custom jewelry: Shipping time is specified on the product details page (usually 7–15 business days);

1. Delivery Timeframe:

◦ Europe & America: 7–15 business days;

◦ Southeast Asia: 5–10 business days;

◦ Other regions: 10–20 business days.

Note: Holidays, customs clearance, etc., may extend logistics time. All jewelry is packaged with anti-damage and anti-theft protection for safe transportation.

• After shipment: We will send the tracking number and query link via email/SMS;

• Alternative method: Log in to your account, find the corresponding order in "My Orders", and click "Track Logistics" to monitor package status.

• Delivery range: Most countries (excludes war-torn areas, remote uninhabited areas, and regions with logistics restrictions);

• Damage/loss guarantee: All orders are insured. If jewelry is damaged or lost during transit:

a. Contact customer service within 48 hours of receipt;

b. Provide relevant proof;

c. We will offer a free replacement or full refund.

• Authenticity guarantee: All jewelry is genuine, with materials clearly labeled (e.g., 925 silver, 18K gold, natural gemstones, synthetic gemstones);

• Certification: High-value jewelry (e.g., diamonds, gold, natural colored gemstones) comes with official authentication certificates. Certificate details can be verified on the issuing authority’s official website.

1. Ring Size:

◦ A "Ring Size Conversion Chart" is available on the product details page;

◦ Measure your finger circumference with a soft tape, then match it to the chart;

◦ Contact customer service for a detailed measurement guide if needed;

1. Necklace Length:

◦ Exact length (e.g., 40cm, 45cm) is labeled on the product details page;

◦ Choose based on your wearing habits, or consult customer service for recommendations.

1. Color difference: All product images are taken in real life, but slight color differences may occur due to monitor resolution or shooting lighting. This is not a quality issue—actual items shall prevail;

2. Fading: Precious metal jewelry (e.g., 925 silver, 18K gold) rarely fades with normal wear. If oxidation/discoloration occurs due to contact with chemicals (perfume, sweat, detergents), contact customer service for maintenance advice.

• Engraving service: Available for most custom jewelry (excludes some styles);

• Requirements:

◦ Content: Limited to letters, numbers, and simple symbols;

◦ Character limit: No more than 8 characters;

• Note: Jewelry with custom engravings is not eligible for non-defective returns/exchanges.

You may apply for return/exchange within 7 days of receipt if:
The product is unworn, undamaged, with complete tags, certificates, and packaging;
It is not custom jewelry or engraved jewelry;
It does not affect secondary sales.
Note: 贴身 - worn jewelry (e.g., earrings, bracelets) is not eligible for return/exchange (except for quality issues) due to hygiene concerns.

Application Process:
Log in to your account → "My Orders" → Select the relevant order → Click "Apply for Return/Exchange" → Fill in the reason and upload proof → Wait for customer service approval;
Shipping Cost Responsibility:
Quality issues (e.g., mismatched materials, craftsmanship defects): We bear the cost (you may advance the fee, and we will refund it after receiving the return);
Personal reasons (e.g., dislike, wrong size): You bear the cost.

• Warranty coverage: Free warranty for 12 months after receipt for non-human-caused quality issues (e.g., breakage, gemstone falling);

• Human-caused damage (e.g., dropping, scratching): Paid repair service is available;

• Warranty Process:

a. Contact customer service to explain the issue and provide proof;

b. Follow the provided return address and instructions;

c. We will ship the repaired item back for free after maintenance.

1. Registration/Login:

◦ Click "Register/Login" in the top-right corner of the website;

◦ Options: Register with email/phone number, or log in via third-party accounts (Google/Facebook/Apple);

1. New User Benefits: Instantly receive a "New User Coupon" for direct discount on orders.

• During checkout (cart page):

a. Find the "Enter Discount Code" input box;

b. Enter your coupon/discount code;

c. Click "Apply" to enjoy the discount.

Note: One coupon per order. Coupons have minimum spend requirements and expiration dates—refer to coupon details for specifics.

We strictly comply with our Privacy Policy. We only collect necessary information for order processing (name, address, contact details) and will never disclose your personal information to third parties. You can shop with confidence.